Refund Policy

1. Overview

At KeepsakeCam, we strive to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for requesting and receiving refunds for our event services.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The event has not yet started
• Technical issues prevent the service from functioning as intended
• The service is unavailable for an extended period during your event
• You accidentally purchased the wrong plan and need to upgrade/downgrade

3. Non-Refundable Items

The following are not eligible for refunds:

• Events that have already started
• Events that have been completed
• Additional features or add-ons purchased during the event
• Usage of the service that exceeds the purchased plan's limits

4. Refund Process

To request a refund:

1. Contact our support team at support@keepsakecam.com
2. Include your event ID and reason for the refund request
3. Provide any relevant documentation or evidence
4. Wait for our team to review your request (typically within 2-3 business days)

5. Refund Timeline

If your refund is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method
• You will receive an email confirmation when the refund is processed

6. Partial Refunds

In some cases, we may offer partial refunds for:

• Unused portion of your event duration
• Technical issues that affected only part of your event
• Service disruptions that were resolved during your event

7. Plan Changes

If you need to change your plan:

• Upgrades can be processed immediately with prorated billing
• Downgrades will take effect at the start of your next billing cycle
• No refunds are provided for downgrading your plan

8. Contact Information

For any questions about our refund policy or to request a refund, please contact us at:

Email: support@keepsakecam.com

Response Time: Within 24-48 hours during business days